Refund & Cancellation Policy

Last Updated: 26 September 2026

This Refund and Cancellation Policy outlines the terms under which you may cancel orders or return products purchased from MiKhelu. This policy is designed to comply with the Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020.

1. Order Cancellation

1.1 Cancellation by Customer Before Dispatch

• You may cancel your order before it has been dispatched
• To cancel, log in to your account and navigate to Orders, or contact customer support
• Cancellation requests must be submitted within 24 hours of order placement
• Once an order is dispatched, it cannot be cancelled
• Full refund will be processed for cancelled orders

1.2 Cancellation After Dispatch

Orders cannot be cancelled once they have been dispatched. However, you may refuse delivery and follow the return process outlined below.

1.3 Cancellation by MiKhelu

We reserve the right to cancel orders in the following situations:

• Product is out of stock or discontinued
• Pricing or product information error
• Payment authorization failure
• Suspected fraudulent transaction
• Delivery address is unserviceable
• Force majeure events

In such cases, we will notify you via email and issue a full refund within 5-7 business days.

2. Return Policy

2.1 Return Window

You may return products within 7 days of delivery, subject to the conditions outlined below. This return period complies with the Consumer Protection Act, 2019.

2.2 Eligible Returns

Products may be returned if:

• Defective or Damaged: Product received is defective, damaged, or not in working condition
• Wrong Product: You received a different product than ordered
• Missing Parts: Product is incomplete or missing components
• Quality Issues: Product does not match the description or has quality defects
• Safety Concerns: Product poses safety risks to children

2.3 Non-Returnable Items

The following items cannot be returned:

• Products with tampered or missing serial numbers
• Items with removed or damaged packaging (unless defective)
• Used, worn, or altered products (unless defective)
• Products purchased during clearance or special sales (unless defective)
• Personalized or customized products
• Hygiene-related items that have been opened

2.4 Return Conditions

To be eligible for return:

• Product must be unused and in the same condition as received
• Original packaging, tags, labels, and accessories must be intact
• Product must include all original components and documentation
• You must provide proof of purchase (order confirmation or invoice)

3. Return Process

Step 1: Initiate Return Request

• Log in to your MiKhelu account
• Navigate to “
  ” and select the order containing the product
• Click “
  ” and select the reason for return
• Upload photos of the product if defective or damaged
• Submit your return request

Alternatively, you can contact our customer support at support@mikhelu.com

Step 2: Return Approval

• Our team will review your return request within 48 hours
• You will receive an email confirming approval or requesting additional information
• If approved, you will receive return shipping instructions

Step 3: Ship the Product

• Pack the product securely in its original packaging
• Include all accessories, documentation, and free gifts
• We will arrange pickup from your address (for eligible returns)
• Alternatively, you may ship to our return address using a trackable method
• Keep the tracking number for your records

Step 4: Product Inspection

• Once we receive the returned product, our team will inspect it
• Inspection typically takes 3-5 business days
• We will verify that the product meets return conditions
• You will be notified of the inspection results via email

4. Refund Policy

4.1 Refund Processing

• Refunds are processed only after successful inspection of returned products
• Refunds will be initiated within 5-7 business days of inspection approval
• Refund amount will be credited to the original payment method
• Bank processing may take an additional 7-10 business days

4.2 Refund Amount

• Full Refund: Product cost + taxes (for defective, damaged, or wrong products)
• Partial Refund: May apply if product shows signs of use beyond inspection
• Shipping Charges: Refunded only if the return is due to our error
• Gift Wrapping: Non-refundable unless product is defective

4.3 Refund Methods

• Credit/Debit Card: Credited to the same card used for payment
• UPI/Net Banking: Credited to the linked bank account
• Wallet: Credited to MiKhelu wallet (optional, for faster processing)

5. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product:

• Return the original product following the return process
• Once refund is processed, place a new order for the desired product
• For size or color variations, contact customer support for assistance

6. Damaged or Defective Products

6.1 Reporting Damage

• Inspect products upon delivery
• Report damage or defects within 48 hours of delivery
• Provide clear photos of the damaged product and packaging
• Do not discard the packaging until inspection is complete

6.2 Resolution Options

For damaged or defective products, we offer:

• Replacement: We will send a replacement product at no additional cost
• Repair: For repairable defects, we will arrange repair (if applicable)
• Refund: Full refund if replacement is not available

6.3 Warranty Claims

Products with manufacturer warranty can be claimed directly with the manufacturer. We will assist in facilitating warranty claims. Warranty terms are provided by the manufacturer and are subject to their policies.

7. Return Shipping

7.1 Pickup Service

• For eligible returns, we will arrange free pickup from your address
• Pickup will be scheduled within 2-3 business days of return approval
• You will receive a pickup confirmation via SMS and email
• Ensure the product is packed and ready for pickup

7.2 Self-Ship Returns

If you choose to ship the product yourself, use a trackable shipping method and retain the tracking number. Return shipping address will be provided upon return approval.

7.3 Shipping Costs

• Free Return Shipping: If product is defective, damaged, or wrong
• Customer Pays Shipping: For returns due to change of mind (where applicable)

8. Special Cases

8.1 Pre-Order Cancellations

Pre-orders can be cancelled before the product is dispatched. Refunds for pre-orders will be processed within 7-10 business days.

8.2 Gift Orders

• Gift recipients can return products following the same return policy
• Refunds for gift orders will be credited to the original purchaser
• Gift wrapping charges are non-refundable

8.3 Bulk Orders

Returns for bulk orders (10+ units) are subject to special terms. Please contact our bulk sales team for assistance.

9. Consumer Rights

Under the Consumer Protection Act, 2019, you have the right to:

• Receive products that match the description provided
• Return defective or substandard products
• Seek replacement, repair, or refund for defective products
• File a complaint with consumer forums if unsatisfied
• Receive fair treatment and transparent policies

10. Contact for Returns and Refunds

For assistance with returns or refunds, please contact our customer support:

11. Policy Updates

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated “
” date. Your continued use of our services after changes constitutes acceptance of the modified policy.

If you have any questions about this Refund and Cancellation Policy, please contact us using the information provided above.