Terms & Conditions

Last Updated: 26 September 2026

Welcome to MiKhelu. These Terms and Conditions (“”) govern your use of our website and services. By accessing or using our platform, you agree to be bound by these Terms and our Privacy Policy. These Terms are compliant with the Information Technology Act, 2000, Consumer Protection Act, 2019, and other applicable Indian laws.

1. Definitions

“” refers to the MiKhelu website and mobile applications
“” refers to all features, content, and services provided through the Platform
“” refers to any person accessing or using the Platform
“” refers to users with parental accounts who create child profiles
“” refers to toy manufacturers listing products on our Platform
“” refers to content creators uploading videos to our Platform
“” refers to toys and related items listed on our Platform

2. Eligibility

To use our Services, you must:

Be at least 18 years of age to create an account and make purchases
Have the legal capacity to enter into binding contracts under Indian law
Provide accurate, current, and complete information during registration
Comply with all applicable laws and regulations

Parents creating accounts for children under 18 years accept full responsibility for their children’s use of the Platform.

3. Account Registration and Security

You must create an account to access certain features of our Services
You are responsible for maintaining the confidentiality of your account credentials
You are responsible for all activities that occur under your account
You must notify us immediately of any unauthorized use of your account
We reserve the right to suspend or terminate accounts that violate these Terms
You may not transfer your account to another person without our consent

4. Use of Services

4.1 Permitted Use

You may use our Services for:

Browsing and purchasing toys for children
Creating and managing child profiles (parents only)
Listing and selling toys (manufacturers only)
Uploading educational content (creators only)
Participating in community forums
Accessing educational resources and recommendations

4.2 Prohibited Activities

You must not:

Use the Platform for any illegal or unauthorized purpose
Violate any applicable laws or regulations
Infringe upon intellectual property rights of others
Upload harmful, offensive, or inappropriate content
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the operation of the Platform
Use automated systems (bots, scrapers) without authorization
Impersonate any person or entity
Harass, abuse, or harm other users
Transmit viruses, malware, or harmful code
Collect user information without consent
Post false or misleading information

5. Product Listings and Purchases

5.1 Product Information

We strive to provide accurate product descriptions, images, and pricing
Product availability is subject to change without notice
Prices are displayed in Indian Rupees (INR) and include applicable taxes
We reserve the right to modify prices at any time

5.2 Order Processing

Placing an order constitutes an offer to purchase the product
We reserve the right to accept or reject any order
Order confirmation does not constitute acceptance of your order
Acceptance occurs when we ship the product to you
We may cancel orders due to product unavailability, pricing errors, or suspected fraud

5.3 Payment

Payment processing is handled securely through Razorpay
We accept credit cards, debit cards, UPI, and other payment methods
You authorize us to charge your payment method for the total order amount
Payment must be received before order processing
You are responsible for any payment processing fees or charges

6. Shipping and Delivery

Shipping charges and delivery timelines are displayed at checkout
We ship to addresses within India only
Delivery times are estimates and not guaranteed
Risk of loss passes to you upon delivery
You must inspect products upon delivery and report any damages

For detailed shipping information, please refer to our Shipping Policy.

7. Returns and Refunds

We accept returns and provide refunds in accordance with the Consumer Protection Act, 2019. For detailed information, please refer to our Refund and Cancellation Policy.

8. Intellectual Property Rights

8.1 Our Content

All content on the Platform is owned by MiKhelu or our licensors
This includes text, graphics, logos, images, videos, and software
Content is protected by copyright, trademark, and other intellectual property laws
You may not reproduce, modify, or distribute our content without permission

8.2 User Content

You retain ownership of content you submit to the Platform
By submitting content, you grant us a worldwide, non-exclusive license to use, display, and distribute it
You represent that you own or have rights to the content you submit
You are responsible for the content you post
We may remove content that violates these Terms or applicable laws

9. Manufacturer and Creator Terms

9.1 Manufacturer Obligations

Provide accurate product information and comply with safety standards
Ensure products meet BIS certification requirements where applicable
Honor warranties and handle returns as per policy
Maintain adequate inventory levels
Comply with all applicable laws and regulations

9.2 Creator Obligations

Upload only original content or content you have rights to use
Ensure content is appropriate for children
Comply with advertising and disclosure requirements
Do not upload misleading or harmful content

10. Disclaimers and Limitation of Liability

10.1 Disclaimer of Warranties

Services are provided “” and “”
We do not warrant that Services will be uninterrupted or error-free
We do not guarantee the accuracy or reliability of content
We are not responsible for third-party products or services

10.2 Limitation of Liability

To the maximum extent permitted by law, MiKhelu shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Our total liability shall not exceed the amount you paid for the specific product or service giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless MiKhelu, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use of the Services
Your violation of these Terms
Your violation of any rights of another party
Your content submissions

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in India.

12.3 Arbitration

Any dispute arising from these Terms may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English in India.

13. Termination

We may terminate or suspend your account at any time for violation of these Terms
You may terminate your account at any time by contacting us
Upon termination, your right to use the Services will cease immediately
Termination does not affect outstanding obligations or liabilities
Provisions that should survive termination will continue to apply

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting a notice on our website or sending an email. Your continued use of the Services after changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and other policies, constitute the entire agreement between you and MiKhelu regarding the use of our Services.

17. Contact Information

For questions about these Terms, please contact us:

Email: support@mikhelu.com

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.