Shipping Policy

Last Updated: 26 September 2026

This Shipping and Delivery Policy outlines how MiKhelu processes and delivers orders within India. We strive to ensure timely and safe delivery of all products to our customers.

1. Shipping Coverage

1.1 Service Areas

• We currently ship to all serviceable PIN codes within India
• International shipping is not available at this time
• Remote or difficult-to-reach areas may have extended delivery times
• Serviceability is checked at the time of order placement

1.2 Unserviceable Areas

If your PIN code is not serviceable, you will be notified during checkout. We continuously work to expand our delivery network. Please check back periodically or contact customer support for updates.

2. Shipping Methods

2.1 Standard Shipping

• Delivery Time: 5-7 business days
• Cost: ₹50-100 (varies by location and order weight)
• Tracking: Available for all orders
• Coverage: All serviceable PIN codes

2.2 Express Shipping

• Delivery Time: 2-3 business days
• Cost: ₹150-250 (varies by location and order weight)
• Tracking: Real-time tracking available
• Coverage: Major cities and metro areas

2.3 Free Shipping

• Eligibility: Orders above ₹999
• Delivery Time: 5-7 business days
• Applicability: Automatically applied at checkout
• Exclusions: Remote areas may not qualify for free shipping

3. Order Processing

3.1 Processing Time

• Orders are processed within 1-2 business days
• Orders placed on weekends or holidays are processed the next business day
• You will receive an order confirmation email upon successful payment
• A shipping confirmation email will be sent when your order is dispatched

3.2 Cut-off Times

• Same-Day Processing: Orders placed before 2:00 PM IST on business days
• Next-Day Processing: Orders placed after 2:00 PM IST
• Cut-off times may vary during sale periods or high-demand periods

3.3 Order Preparation

• All products are carefully packed to ensure safe delivery
• Fragile items receive additional protective packaging
• Gift wrapping is available upon request (additional charges apply)
• Invoice and packing slip are included in the package

4. Delivery Process

4.1 Shipping Partners

We work with reliable logistics partners including:

• Blue Dart
• DTDC
• Delhivery
• India Post
• Ecom Express

4.2 Delivery Attempts

• Our delivery partners will make 2-3 delivery attempts
• You will receive notifications before each delivery attempt
• Ensure someone is available to receive the package
• If all attempts fail, the package will be returned to us

4.3 Delivery Requirements

• Valid government-issued ID may be required for verification
• Signature confirmation is required upon delivery
• Packages cannot be left unattended without authorization
• Ensure the delivery address is complete and accurate

5. Tracking Your Order

5.1 How to Track

• Log in to your MiKhelu account and navigate to “
  ”
• Click on “
  ” for real-time updates
• Use the tracking number provided in the shipping confirmation email
• Track directly on the courier partner’s website

5.2 Tracking Updates

You will receive notifications at the following stages:

• Order Confirmed
• Order Processed
• Shipped
• Out for Delivery
• Delivered

5.3 Notification Preferences

• Email notifications are sent by default
• SMS notifications can be enabled in account settings
• WhatsApp updates are available upon request

6. Shipping Charges

6.1 Calculation Method

Shipping charges are calculated based on:

• Order weight and dimensions
• Delivery location (PIN code)
• Shipping method selected
• Order value

6.2 Pricing Tiers

6.3 Additional Charges

• Gift Wrapping: ₹50 per item
• Same-Day Delivery: ₹300 (select cities only)
• COD Charges: Currently not available

7. Delivery Timeline

7.1 Standard Delivery Times

7.2 Factors Affecting Delivery

Delivery times may be affected by:

• Weather conditions and natural disasters
• Political unrest or strikes
• Festival seasons and high-demand periods
• Incorrect or incomplete address information
• Recipient unavailability
• Customs clearance (if applicable)

7.3 Holiday Shipping

• Delivery times may be extended during Diwali, Christmas, and New Year
• Place orders early during festival seasons
• Check our website for holiday shipping cutoff dates

8. Multiple Item Orders

8.1 Split Shipments

• Orders containing multiple items may be shipped in separate packages
• Items may arrive at different times based on availability
• You will receive separate tracking numbers for each shipment
• Shipping charges are calculated based on total order weight

8.2 Partial Delivery

If part of your order arrives damaged or missing, please contact customer support immediately. We will arrange for the missing or damaged items to be shipped at no additional cost.

9. Delivery Issues

9.1 Delayed Delivery

If your order is delayed beyond the estimated delivery date, please contact our customer support. We will investigate with our logistics partner and provide you with an update within 24 hours.

9.2 Lost or Missing Packages

• Contact us if your package shows as delivered but you haven’t received it
• We will initiate an investigation with the courier partner
• If the package is confirmed lost, we will ship a replacement or issue a refund
• Claims must be filed within 7 days of the delivery date

9.3 Damaged Packages

• Inspect packages immediately upon delivery
• Do not accept severely damaged packages
• Take photos of any visible damage
• Report damage within 48 hours of delivery
• We will arrange for a replacement or refund

10. Address Changes

10.1 Before Dispatch

• Address can be modified before order dispatch
• Contact customer support immediately to request changes
• Changes may not be possible if order is already processed

10.2 After Dispatch

• Address cannot be changed once order is dispatched
• Contact the courier partner directly to request delivery redirection
• Additional charges may apply for address changes
• If redirection is not possible, the package will be returned and refund issued

11. Special Instructions

11.1 Delivery Instructions

You can provide special delivery instructions during checkout, such as:

• Preferred delivery time window
• Gate code or access instructions
• Leave package at specific location
• Contact alternate phone number

11.2 Gift Deliveries

• Gift messages can be included (no pricing information)
• Invoice will not be included in gift packages
• Gift wrapping is available for an additional charge

12. Customer Responsibilities

• Provide accurate and complete delivery address
• Ensure someone is available to receive the package
• Inspect packages upon delivery
• Report any issues within specified timeframes
• Keep tracking numbers for reference
• Respond to delivery notifications promptly

13. Contact for Shipping Queries

For any shipping-related questions or concerns, please contact us:

14. Policy Updates

We reserve the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated “
” date. Continued use of our services after changes constitutes acceptance of the modified policy.

We are committed to providing reliable and efficient shipping services. If you have any concerns about your delivery, please don’t hesitate to contact us.